Frequently Asked Questions

What is BASI?

BASI is a modern fragrance brand rooted in the tradition of Sudanese bakhoor.Our name comes from Nobiin, a Nubian language spoken in Sudan and Egypt, where “basi” means “incense.”BASI was created to honour the rituals, memories and traditions surrounding bakhoor while bringing them into the modern everyday.
For your space. For your hair. For you.

What is bakhoor?

Bakhoor is a traditional form of fragrance made from aromatic woods and scented ingredients. When gently heated, it releases a rich fragrance that can be used to scent your home, clothes and your hair.

How do I use BASI bakhoor?

For an electric burner, place a small amount of bakhoor on the heated surface and allow the fragrance to release gradually.For a traditional incense burner, place a lit charcoal disc in the burner and allow it to heat fully before adding a small amount of bakhoor on top.
Start with a small amount and add more depending on your preferred fragrance intensity.

Can BASI be used to scent hair?

BASI products can be used as part of a traditional hair-fragrancing ritual. Always keep hair at a safe distance from heat, charcoal and flame, and never place heated bakhoor directly onto the hair, scalp or skin.

Can BASI be used on clothes?

Yes. Bakhoor can be used to fragrance clothing by allowing the scented air to gently pass around the fabric. Always keep clothing at a safe distance from the burner and away from heated surfaces, charcoal and flame.

How should I store my bakhoor?

Keep your BASI products closed when not in use and store them in a cool, dry place away from direct sunlight and excessive heat.

How can I contact BASI?

For questions about our products or your order, please contact us at:
Email: hello@basiscent.com
Instagram: @basi_bakhoor
For order-related enquiries, please include your order number so we can assist you more quickly.

Shipping and Delivery

Where does BASI deliver?

We currently deliver across Egypt. For international shipping enquiries, please contact us via Instagram DM at @basi_bakhoor.
International shipping is subject to availability, and delivery costs will be confirmed individually.

How much does delivery cost?

Delivery charges depend on your location and will be displayed at checkout before you complete your order.

How will I know when my order has been shipped?

Once your order has been prepared and handed over for delivery, you will receive the relevant order or delivery information using the contact details provided at checkout.

Can I change my shipping address after placing an order?    

Yes! If you need to update your shipping address, please contact us via our Instagram page @basi_bakhoor listed on our website. We will assist you promptly.

What happens if I miss my delivery?

The courier may contact you using the phone number provided at checkout to arrange or reattempt delivery.
Please ensure that your phone number and delivery address are entered correctly when placing your order.

Returns

Can I return or exchange my order?

Unfortunately, we are unable to offer returns or exchanges at this time unless your item arrives damaged.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the item and packaging so that we can assist you.

Can I cancel or change my order?

Unfortunately, we begin processing your order as soon as it is placed.For this reason, we are unable to change or cancel orders once they have been confirmed.
Please make sure that your products, quantities, delivery address and contact information are correct before completing your purchase.

What if my order arrives damaged?

If your item arrives damaged, please contact us as soon as possible and include:
Your order number
A brief description of the issue
Clear photographs of the damaged product
Clear photographs of the outer packaging
Once we have reviewed the issue, we will contact you with the appropriate next steps.

I am missing an item or received a product that I did not order. What should I do? 

We apologise for the inconvenience. Please contact us at hello@basiscent.com with your order number and picture of all the items that you received, and we will be able to advise the best next steps to take.